Patient Customer Friendly?



This morning I visited a health care institution and was very upset about the way some individuals including myself way treated.
A lady with a small baby in arms and an elder was snapped at in the harshest and unprofessional way.
So I am asking! What about the individuals with small children and the elderly don't they get special treatment anymore?
As for customer-friendly service, the nurse assistant could have been more polite in dealing with the individuals in the situations as a little kindness never hurts anyone.
 

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